Trust & Safety
Your trust is everything.
We've built Valéne with safety at the core — so you can rent and lend with total confidence.
Damage Protection
Every rental includes built-in damage protection. If something happens, we handle it — so both renters and lenders are covered.
Verified Community
Every user is ID-verified before they can rent or lend. Ratings and reviews keep the community transparent and accountable.
Secure Payments
All payments are processed through our secure platform. Money is held safely until the rental is complete.
99.2%
Successful rentals
100%
ID-verified users
<2hr
Avg. dispute resolution
4.9★
Community rating
User Verification
Every Valéne user must verify their identity before renting or lending. This ensures that you always know who you're dealing with and creates a layer of accountability that protects the entire community.
✓Government ID check — verified against official databases in real-time
✓Selfie match — biometric comparison to ensure the ID belongs to the user
✓Phone verification — SMS confirmation linked to a real number
✓Email validation — confirmed email address before any activity
Damage & Loss Protection
Every rental on Valéne includes built-in damage protection. If an item is accidentally damaged or lost, our team steps in to resolve the situation fairly for both parties. Lenders are protected up to the full retail value of the item.
✓Automatic coverage — every rental is protected from day one
✓Full retail reimbursement — lenders covered up to the item's RRP
✓Photo documentation — evidence-based claims for fair resolution
✓48-hour resolution — our team resolves claims quickly
How We Handle Disputes
1
Report
Either party submits a claim through the app with photos and details.
2
Review
Our trust team reviews the evidence and communicates with both parties.
3
Resolve
A fair resolution is reached — typically within 48 hours.
4
Reimburse
If approved, reimbursement is processed directly to the affected party.
Secure Payments
Valéne never shares your payment details with lenders or renters. All transactions are processed through our PCI-compliant payment platform with end-to-end encryption.
✓End-to-end encryption — your data is always protected
✓Escrow payments — money held until rental is complete
✓No sharing — your card details are never visible to other users
✓Apple Pay & Google Pay — express checkout supported
Need to report something?
Our trust and safety team is here to help. Report an issue and we'll respond within 24 hours.