Privacy Policy
1. Introduction
Valéne ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and mobile application.
By using Valéne, you consent to the data practices described in this policy. If you do not agree, please do not use the Platform.
2. Data We Collect
| Category | Data Collected | Purpose |
|---|---|---|
| Account | Name, email, phone, password hash | Account creation & authentication |
| Identity | Government ID, selfie, date of birth | User verification & fraud prevention |
| Location | City, postcode, GPS (with consent) | Proximity-based search & local pickup |
| Transaction | Rental history, payment amounts, dates | Processing payments & dispute resolution |
| Payment | Card last 4 digits, billing address (full card data stored by payment processor) | Payment processing |
| Content | Listing photos, descriptions, messages, reviews | Platform functionality |
| Technical | Device info, IP address, browser type, usage analytics | Platform performance & security |
3. How We Use Your Data
We use your personal information to:
- Provide, operate, and maintain the Platform
- Process transactions and send related notifications
- Verify user identity and prevent fraud
- Enable proximity-based discovery and local pickup features
- Communicate with you about your account, rentals, and platform updates
- Personalize your experience and show relevant listings
- Analyze usage patterns to improve the Platform
- Enforce our Terms of Service and resolve disputes
- Send marketing communications (with your consent, which you can withdraw at any time)
6. Data Retention
We retain your personal data for as long as your account is active. After account deletion, we retain transaction records for 7 years (legal requirement), identity verification data for 5 years, and anonymized analytics data indefinitely. Messages and listing content are deleted within 30 days of account deletion.
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access your personal data and receive a copy
- Rectify inaccurate or incomplete data
- Delete your personal data ("right to be forgotten")
- Restrict processing of your data in certain circumstances
- Port your data to another service in a machine-readable format
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at privacy@valene.net. We will respond within 30 days.
8. Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, and access controls. While no system is 100% secure, we take reasonable steps to protect your data against unauthorized access, alteration, or destruction.
9. Children's Privacy
Valéne is not intended for users under 18 years of age. We do not knowingly collect data from children. If we learn that we have collected data from a user under 18, we will delete it immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your data during international transfers.
11. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated via email and in-app notification at least 30 days before taking effect. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@valene.net or through our Help Center.